Privacy Statement

  1. WHO IS MECCA?

www.meccacosmetica.com is a site operated by Mecca Brands Pty Ltd, which is the controller and entity responsible for your personal data (“MECCA”, “we”, “us”, “our”).

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  1. YOUR PRIVACY IS IMPORTANT

MECCA is committed to protecting your personal information. This Privacy Notice sets out how we manage your personal information. You should read it carefully.

You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we are providing you with the information in this Privacy Notice.

When you engage with MECCA, including by purchasing any of our products you agree to this Privacy Notice.

You do not have to provide any personal information to MECCA if you do not agree with our use of your personal data as set out in this Privacy Notice. But, if you don’t provide the personal information that MECCA asks for, or if you wish to exercise your rights to prevent us using your data, you should be aware that it may not be possible for MECCA to engage with you. For example, if you purchase our great products online, we won’t be able to deliver these to you unless you provide a delivery address.

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  1. WHAT IS PERSONAL INFORMATION?

When we talk about personal information, we mean information (such as an address or phone number) or an opinion about an individual. That individual may either be identified, that is, we know who they are, or reasonably identifiable, which means that we can work out who they are from other information that we have. It doesn’t matter whether or not the information or opinion is actually true or whether or not it is in writing.

Remember, the basic idea is that, if an organisation such as MECCA collects information that is about you, and that organisation is able to link that information to you, then it will be your personal information.

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  1. HOW DOES MECCA COLLECT YOUR PERSONAL INFORMATION?

MECCA will usually collect personal information directly from you when you provide it to us and through your use of our website. For example, when you purchase or order any of products on the MECCA website, sign up to our newsletter, or if you participate in one of our competitions.

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  1. WHAT SORT OF PERSONAL INFORMATION DO WE HAVE ABOUT YOU?

The personal information we collect and hold about you will depend on how we engage with you.  

The sort of personal information MECCA may collect and hold about you includes:

  • Identity Data: your name, residential and delivery addresses, telephone numbers, email and other electronic addresses, your date of birth and gender;
  • Usage Data: information about the products and services you have purchased, ordered or asked about;
  • Financial Data: your credit or debit card details and other bank details;
  • Profile Data: information about your beauty profile;
  • Adverse Reaction Data: information you provide us in relation to any adverse reactions to our products (which may include special category data);
  • Feedback Data: your views and insights about our business, products and services that you share and information about any feedback you provide, complaints you make and details of any products returned, and refunds provided, to you;
  • Marketing and Communications Data: data in relation to your preferences in receiving marketing from us and your communication preferences; and
  • Technical Data: information collected if you access the MECCA website or any of our social media sites including for example your IP address. We may also collect other information from those sites via cookies. Please refer to our Cookie Policy for further information.

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  1. WHY DO WE NEED YOUR PERSONAL INFORMATION?

6.1 General uses of information

MECCA collects, holds, uses and discloses your personal information to help us carry on our business. In other words, we do this to help us provide the best products and services to you and all of our other customers. This means MECCA collects, holds, uses and discloses your personal information for the following purposes:

  • where MECCA needs it to perform the contract we are about to enter into or have entered into with you;
  • where it is necessary for MECCA’s legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests;
  • where MECCA needs to comply with a legal obligation; and/or
  • where you have given MECCA your consent to process the data for a particular purpose (for example to receive marketing communications (see section 6.3 below)).

6.2 Purposes for which MECCA uses your personal information

We have set out below a description of all the ways we may use your personal data, and which of the lawful bases we rely on to do so. We have also identified what our legitimate interests are, where appropriate.

 

Type of data

Purpose/Activity

Lawful basis for processing

·     Identity Data

·     Contact Data

·     Financial Data

To manage our relationship with you and provide our products to you.

For the performance of a contract we have entered into with you.

To comply with a legal obligation.

For our legitimate interests in running our business and keeping our records updated.

·     Usage Data

·     Cookie Data

·     Technical Data

To administer, improve and protect our business and website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) 

For our legitimate interests in improving our business, keeping our website updated and relevant, and the administration of IT services and network security.

·     Cookie Data

·     Technical Data

·     Profile Data

·     Feedback Data

To improve our website or services or to customise the website according to your interests.

For our legitimate interests in keeping our website updated and relevant, to develop our business and to inform our marketing strategy.

·     Identity Data

·     Contact Data

·     Marketing and Communications Data

To provide advertising that might interest you, to send you promotional emails about products, competitions, events and other information which we think might be relevant to you or to contact you for market research purposes.

For our legitimate interests in developing our products and services and growing our business.

You having provided us with your consent to processing your data for this purpose.

·     Identity Data

·     Contact Data

·     Adverse Reaction Data

To provide any adverse reaction data and health data to the Office for Product Safety and Standards (and any equivalent government organisation).

For our legal obligations, including under the Cosmetics Products Regulation (EU 1223/2009) and on the grounds of public health.

 

6.3 Marketing communications

MECCA uses your information to identify products and events that we think may be of interest to you. 

MECCA will only send you marketing messages where you have consented to such contact, or in the case of products, where these are similar to those that we have already provided to you.

You have the right to ask us not to not send you marketing messages by post, telephone or e-mail or any combination of these at any time. You can also let us know at any time that you wish to change your mind and to start receiving such messages.

You can do this:

  • in case you wish to withdraw from all marketing communications, you can also unsubscribe from all marketing by clicking the appropriate link in any email you receive; or
  • at any time by contacting us (see section 11).

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  1. WHO WE MIGHT GIVE YOUR PERSONAL INFORMATION TO

MECCA will not disclose your personal information to third parties except as disclosed in this Privacy Notice. In order to provide the best possible service to you, we do share your data with the following categories of organisations and people:

  • our related companies;
  • MECCA’s contractors and service providers on a confidential basis;
  • other organisations or people if we are required or authorised by law to do so, for example, if it is necessary to tell the police to help them do their work;
  • any person that is a party to an agreement with MECCA for the sale of all or part of MECCA’s business, and
  • any other person or organisation that we tell you about.

Some of these transfers will involve transferring your data outside the UK. Whenever we transfer your personal data out of the UK, we will do so in compliance with the applicable data protection laws in respect of such transfers and ensure that the transfer is to a country approved under the applicable data protection laws as providing adequate protection or the transfer is subject to a valid transfer mechanism in accordance with the applicable data protection laws.

The other organisations and people that we provide your personal information to may be located in Australia, New Zealand, the European Union, Canada, Singapore, the United States or Switzerland.

In some instances, our service providers may also act as independent data controllers in relation to your data.  We are not responsible for how they process such data.  Some of MECCA’s service providers include:

  • MaxMind Inc. (and its related entities) and you can find more information about their privacy practices here maxmind.com/en/privacy-policy; and
  • Shopify International Ltd (and its related entities, including Shopify Inc. and Shopify Commerce Singapore Pte. Ltd) and you can find more information about their privacy practices here shopify.com/legal/privacy.

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  1. PROTECTING YOUR PERSONAL INFORMATION

MECCA has put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. Your personal information is held by MECCA in electronic form and is protected by electronic and procedural safeguards. Your personal information will either be stored on MECCA’s IT systems or the IT systems of MECCA’s contractors or service providers. MECCA has put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

If your personal information is initially collected in paper form, we will destroy that paper when we record the personal information in electronic form. We will keep that information in a secure location until that occurs.

MECCA limits access to your personal data to those employees, agents, contractors and other third parties who have a need to know that data for business purposes. These personnel are required to treat this personal information as confidential and deal with it in accordance with this Privacy Notice. We impose obligations on our contractors and service providers to do the same thing.

MECCA will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for. When MECCA does not need your personal information any more, MECCA will securely destroy it, unless there is a legal reason why MECCA needs to continue to hold that personal information.

To determine the appropriate retention period for your personal data, MECCA considers the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

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  1. YOUR RIGHTS

You have the right to do the following regarding your personal information:

  • request information about how your personal data is being used;
  • access the personal information we hold about you;
  • have us correct or change inaccurate personal information we hold about you;
  • request that we delete your data or stop collecting your data, in some circumstances;
  • request that we transfer or port elements of your personal data to you or another service provider; and
  • ask us to stop direct marketing messages.

If you would like to action any of the above or have questions regarding your rights, please get in contact with us (see section 11).

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  1. LINKS TO OTHER SITES FROM OUR WEBSITE

Although our sites may contain links to or from external websites, those websites are not subject to our privacy standards, policies and procedures. We recommend that you review the privacy notices of these third parties. We are in no way responsible for the privacy practices of these third parties. This Privacy Notice applies only to the information we collect on our sites.

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  1. YOU CAN ASK US ABOUT YOUR PERSONAL INFORMATION

We are very happy to tell you about the personal information MECCA holds about you. If you want to know what we have, just reach out to MECCA’s Customer Service team on, customercare@meccacosmetica.com. You can also contact us here: https://meccacosmetica.com/pages/contact.

MECCA will get back to you as soon as we can after you ask us. Sometimes we might not be able to provide you with details about what we hold, but we will explain this to you if that happens.

If you think any of the personal information we have about you is wrong, for example, if you have changed your phone number or email address, please let us know. You can reach out to MECCA’s Customer Service team (see contact details above). MECCA will either update its records or, if there is some reason why we don’t think the information should be changed, we will let you know.

Generally, MECCA will not charge you for telling you about the personal information we hold or for making any amendments to that personal information (or to exercise any of your other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we can refuse to comply with your request in these circumstances.

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  1. LET US KNOW IF YOU HAVE ANY QUESTIONS OR A COMPLAINT

If you have any questions, or if you have any concerns or a complaint about how we deal with your personal information, please email customercare@meccacosmetica.com (see contact details in section 11). Or you could write to us at the following address:

MECCA
35-43 Wangaratta Street
Richmond VIC 312
Australia
Attention: Privacy Officer

MECCA will treat any request or complaint received from you confidentially. MECCA’s Privacy Officer will contact you within a reasonable time after receiving your request or complaint. If you have made a complaint, MECCA will let you know about ways we could resolve that complaint. MECCA aims to resolve all complaints promptly and, in any event, within 30 days of receiving the complaint.

You also have the right to make a complaint at any time to the Information Commissioner’s Office (‘ICO’), the UK regulator for data protection issues (www.ico.org.uk). Their contact details are:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113

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  1. CHANGES TO OUR PRIVACY NOTICE

We keep our Privacy Notice on the MECCA website, so it is easy for you to access.

We try not to change our Privacy Notice too often, but sometimes we need to, for example, if the law changes or if we change the way we collect or use your information. When we change our Privacy Notice, we will put the updated version on the MECCA website straight away. We will also put a notice on the MECCA website when we make significant updates, so you will know this has happened.

This Privacy Notice was last updated on 21 June 2023.

TERMS & CONDITIONS - WIN A YEAR'S WORTH OF MECCA COSMETICA

  1. This win a years’ worth of MECCA COSMETICA competition (Competition) is promoted by MECCA Brands Pty Ltd (ABN 11 077 859 931) (we, us or our).  
  2. This Competition will be conducted via Facebook and Instagram (Social Media Platforms). 
  3. By entering this Competition, all entrants (you or your) agree to be bound by these terms and conditions (Terms) and our privacy policy. Any breach of these Terms or our privacy policy may result in disqualification from the Competition. 
  4. To the extent of any inconsistency between these Terms and any other reference to this Competition, these Terms prevail. 
  5. The Competition:  
  6. begins at 9am AEST on 22 July 2025; and  
  7. ends at 5pm AEST on 6 August 2025 

(Promotion Period).  

  1. The Competition is open to individuals in the United Kingdom, Australia aged 18 years or over at the time of entry.  
  2. Employees and contractors of MECCA Brands Pty Ltd (ABN 11 077 859 931) (and their Immediate Families), our affiliates and the agencies associated with this Competition are ineligible to enter.   

How to enter 

  1. This Competition is a game of chance. Skill plays no part. 
  2. To enter the Competition, you must, during the Promotion Period, sign up to the MECCA COSMETICA database via our website at https://meccacosmetica.com by providing a valid email address. 
  3. This Competition is in no way sponsored, endorsed or administered by, or associated with the Social Media Platforms. 
  4. Entry is limited to 1 per person during the Promotion Period. If you submit multiple entries, you will be disqualified from the Competition. 
  5. We will not accept entries submitted after the end of the Promotion Period.  
  6. The time of each entry will be the time and date of your entry, as displayed on the Social Media Platforms. 
  7. We may, at any time:  
  8. verify the validity of entries and entrants (including your identity, age and place of residence); and  
  9. disqualify any entrant whose entry is not in accordance with these Terms or who otherwise tampers or interferes with the entry process.  
  10. Incomplete, indecipherable or illegible entries will be invalid at our discretion.  
  11. We are not responsible for incorrect, incomplete, lost, late or misdirected entries.  
  12. If there is a dispute as to your identity or details, we reserve the right, acting reasonably, to determine your identity or details and our determination is final.  

Draw 

  1. There will be 1 winner. 
  2. The winner will be randomly drawn. 
  3. We will conduct the draw at: 
  4. 35-43 Wangaratta Street, Richmond, Victoria, 3121; and 
  5. 5pm AEST on 18 August 2025. 
  6. We may draw additional valid reserve entries and record them in case: 
  7. an invalid entry or ineligible entrant is drawn; and  
  8. we elect to draw on the reserve entries. 

Outcome 

  1. Notifying prize recipients 

The winner will be notified at 9am AEST on 19 August 2025 by email to the email address submitted on their entry. 

  1. Announcing prize recipients 

The first initial, surname and, if required by relevant laws, postcode, of the winner and will be announced on the Terms Webpage on 27 August 2025. 

  1. Entries and entrants' social media handles may be published on our websites and social media pages, and in any other promotional material that we consider relevant. By entering the Competition, you consent to us publishing your details, including your social media handle.  
  2. It is your responsibility to notify us in writing if your contact details change. 
  3. Our draw is final. 

Prizes 

  1. The total prize pool value for this Competition is £1,206 (inclusive of GST) and consists of the following MECCA COSMETICA products:  
  2. 4 x To Save Face SPF50+ Brightening Sun Serum 50ml valued at £152; 
  3. 4 x To Save Face SPF50+ Matte Sun Serum 50ml valued at £152; 
  4. 6 x To Save Face SPF50+ Superscreen 75g valued at £210; 
  5. 12 x Lip De-Luscious SPF20 valued at £240; and 
  6. 8 x In A Good Light Illuminating Drops SPF30 (2 in each shade) valued at £272  

(collectively the Prize). 

  1. Prize values are based on the recommended retail prices in Australia on 3 July 2025. We accept no responsibility for any change in prize value on the date the Prize is redeemed. 
  2. We reserve the right to substitute the Prize (or part of the Prize) to a prize of equal or greater value, subject to any legal or regulatory requirements.  

Claiming the Prize 

  1. To claim the Prize, respond to the communication we sent you in accordance with clause 5.1 (which communication notifies you that you have won) with your full name, postcode, mobile number and nominated delivery address in the United Kingdom. 
  2. The Prize must be claimed as offered within 7 days of the winner being notified of the outcome of the draw, subject to product availability. 
  3. Any part of the Prize may be replaced with something of similar value or specification if it is unavailable or out of stock, subject to required regulatory approval.  
  4. A Prize is not transferable, saleable or redeemable as cash, credit or equivalent. 
  5. You should seek independent advice, including financial advice, as implications (such as tax) may arise as a result of claiming the Prize.  
  6. You must comply with all terms and conditions of use of the Prize. 
  7. Redraw 
  8. General 

If the winner does not claim their Prize within the prescribed time, we will conduct a redraw:  

  1. using the same method of draw specified in clause 4(b); 
  2. at 35-43 Wangaratta Street, Richmond, Victoria, 3121; and 
  3. at 9am AEST on 29 August 2025. 

Outcome 

  1. The winner of a redraw will be notified at 5pm AEST on 29 August 2025 email to the email address submitted on their entry. 
  2. The first initial, full surname and, if required by applicable laws, postcode of the winner of a redraw will be announced on the Terms Webpage on 29 August 2025. 

Entries 

  1. We own all entries, including any Intellectual Property Rights comprised in the entries and their content.  
  2. You are responsible for the entry you submit, including its content (such as text, images, photos and videos) and any accompanying comments.  
  3. We are not liable in any way for your entry to the fullest extent permitted by law.  
  4. We may remove or delete any entry without notice for any reason whatsoever.  
  5. You warrant and agree that:  
  6. you will not submit any entry that is unlawful or fraudulent, or that we could reasonably consider to be in breach of any intellectual property, privacy, publicity or other rights, defamatory, obscene, derogatory, pornographic, sexually inappropriate, violent, abusive, harassing, threatening, objectionable with respect to race, religion, origin or gender, not suitable for children aged under 15, or otherwise unsuitable for publication;  
  7. you will obtain prior written consent from any person that appears or is reasonably identifiable in your entry before submitting it;  
  8. you will obtain prior written consent from any person who has jointly created or has rights in your entry to these Terms and our privacy policy;  
  9. your entry does not contain viruses and will not cause injury or harm to any person or entity; and  
  10. you will comply with all applicable laws and regulations, including those governing copyright, content, defamation, privacy, publicity and the access or use of others' computer or communication systems. 

Personal Information 

  1. Entries may be entered into a database.  
  2. By entering this Competition, you consent to us:  
  3. using your Personal Information to conduct the Competition and communicate with you if you win a Prize;  
  4. publishing your Personal Information, or disclosing your Personal Information to State and Territory lottery departments, as required by relevant laws; and 
  5. using your name and likeness in any media, worldwide, for an unlimited period for promotional purposes without payment to you, including for the purposes of promoting this Competition and any products manufactured, distributed and/or supplied by us or our affiliates. 
  6. If you wish to access, or for us to update, correct or delete, your Personal Information or information in your entry, contact us using the details below.  

Liability 

To the maximum extent permitted by law: 

  1. we are not liable for any liabilities, claims, actions, and demands of whatsoever kind or nature (including in relation to personal injury, illness, death, loss, damage or expense), either in law or equity, which directly arises or may in the future directly arise, directly resulting from, or directly in relation to, the Competition, other than to the extent caused by use; and 
  2. neither party will be liable for any indirect, special, punitive, incidental, or consequential damages of any kinds or loss of profits, loss of revenue, loss of data, loss of goodwill, arising out of or related to the Competition, regardless of the form of action whether in contract, tort (including negligence) or otherwise, even if the party had been advised of the possibility of such damages. 

Disruption to Competition 

  1. If, for any reason, this Competition is interfered with in any way or is not capable of being conducted as planned due to a Force Majeure Event, including where such circumstance corrupts or affects the administration, security, fairness or integrity or proper conduct of this Competition, we will, as soon as reasonably practicable, notify you of the Force Majeure Event and take all reasonable steps to minimise disruption and may, to the fullest extent permitted by law:  
  2. disqualify any entrant who tampers or interferes with the entry process; or  
  3. subject to required regulatory approval, cancel, terminate, modify, reschedule or suspend the Competition, as reasonably appropriate. 
  4. Any entrant found to be using a form of software or third party application to enter multiple times (including scripting software) will have all entries invalidated and any claim to a prize will be invalidated. If you have already received a Prize, you must (at your cost) immediately return it to us. We may request any documentation we consider necessary to assist with our assessment.  

General 

  1. Any failure to enforce any of our rights does not constitute a waiver of those rights. 
  2. Any part of these Terms that is illegal, void or unenforceable may be severed, and the remainder will continue in force. 
  3. This Competition and any issues relating to the construction, validity, interpretation and enforceability of these Terms will be governed by the laws of Victoria, Australia. 
  4. The promoter of this Competition is MECCA Brands Pty Ltd (ABN 11 077 859 931) of 35-43 Wangaratta Street, Richmond, Victoria, 3121, Australia. 
  5. If you have any questions or issues regarding these Terms or how this Competition is conducted, you may contact us at customercare@meccacosmetica.com.
  6. We will determine how any issues will be resolved. 

Force Majeure Event means an event or circumstance beyond our reasonable control, including natural disaster, acts of war, riots, vandalism, failure or shortage of power supplies or other essential utility, pandemic, epidemic, quarantine or other widespread or serious threat to human health (including an outbreak or recurrence), strike, a change in applicable law, government imposed shutdown or closure, infection by computer virus, bugs, tampering, unauthorised intervention, fraud or technical failures. 

Immediate Families means any of the following (whether natural, step or adopted): spouse, ex-spouse, de-facto spouse, child, parent, grandparent, uncle, aunt, niece, nephew or sibling. 

Intellectual Property Rights means all patents, rights to inventions, copyright, trade marks, trade names and domain names, rights in goodwill, rights in confidential information and any other intellectual property rights, whether registered or unregistered and including all applications for, and renewals or extensions of, such rights and all similar rights which subsist now or in future anywhere in the world. 

Personal Information has the meaning in the UK General Data Protection Regulation. 

Terms Webpage means the webpage of the website at www.mecca.com.au where these Terms may be viewed, which can be found by: 

  1. entering the following URL into an internet browser: www.mecca.com.au/website-terms-and-conditions.html; and 
  2. navigating to the ‘Win a years’ worth of MECCA COSMETICA competition: terms and conditions’ link, which will appear on the left-hand side of the webpage under the heading ‘Terms & Conditions’.